At Britian Healthy, we strive to provide our customers with the best health and beauty products. If you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy for details on how to proceed with returns and refunds.
1. Returns
a. Eligibility for Returns: To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by the receipt or proof of purchase
b. Return Window: You have [30] days from the date of purchase to return an item.
c. Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
- Some health and personal care items (for hygiene reasons)
2. Refunds
a. Processing Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process your refund to the original method of payment.
b. Refund Timeline: Please allow [5-10] business days for the refund to appear on your credit card or bank statement.
c. Partial Refunds: Partial refunds may be granted for:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than [30] days after delivery
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@britianhealthy.com.
4. Shipping Returns
a. Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
b. Return Address: To return your product, mail it to: Britian Healthy
[Your Return Address]
[City, State, ZIP Code]
[Country]
5. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at support@britianhealthy.com with your order number and details of the product. We will arrange for a replacement or refund.
6. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
Britian Healthy
Email: support@britianhealthy.com